Service Delivery Manager (m/w/d) 80-100%
Core
Operate and optimize service delivery for 30-300 users, ensuring SLA compliance and managing escalations for Smart Building, Security, Cloud, and Infrastructure solutions.
Role type
Service Delivery Manager
Builds
Reliable, high-quality ICT services and customer success for Smart Building, Security, Cloud, and Infrastructure
Domain
ICT / Smart Building / Security / Cloud / Infrastructure
Required skills
Service Delivery Management, IT-Service Management, Microsoft-365 ecosystem, SLA management, customer relationship management, crisis management, cross-functional coordination
Preferred skills
Experience in IT project management, understanding of market and technology trends, negotiation skills
Technologies
Microsoft-365, Teams, SharePoint, Copilot, Intune, Entra ID, Azure
Responsibilities
Oversee service processes and ensure SLA compliance, conduct regular service meetings, manage escalations and crisis situations, coordinate with internal teams, support customer onboarding of new technologies, monitor market trends for optimization opportunities
Seniority
Mid-Senior, hands-on IC