Technical Support Lead - QLD
Core
Lead IT support for Queensland offices, providing advanced Level 2 hardware and software support, managing device lifecycles, and driving automation adoption.
Role type
Senior IC IT Support Lead
Builds
IT support operations, device lifecycles, and automation workflows for regional offices
Domain
Enterprise IT / Hardware & Software Support
Required skills
Level 2 hardware and software support, ITIL framework, ticket management, SLA management, asset and license compliance, device lifecycle management, AV/video conferencing technology management, team leadership, stakeholder communication
Preferred skills
AI agent adoption, automation implementation, regional budgeting, vendor management
Technologies
Windows 11, Microsoft 365, Teams Rooms, imaging tools, patching tools
Responsibilities
Lead Queensland IT support function and set standards for customer-focused onsite support, deliver hands-on Level 2 support for laptops, desktops, printers, and mobile devices, manage device lifecycle including imaging, deployment, and hardware refresh, own meeting room and AV/video conferencing technology across offices, manage ticket management, documentation, and escalation in line with ITIL, contribute to regional IT budgeting and vendor management, lead communication and training for technology changes
Seniority
Senior, hands-on IC with direct reports
