ICT-Supporter (a)
Core
First and second-level ICT support ensuring reliable and efficient work for 1600 end-users across the BRUGG group.
Role type
ICT Supporter (1st/2nd Level)
Builds
IT infrastructure and device management for a corporate group
Domain
Corporate IT / Managed Services
Required skills
Microsoft 365, Active Directory, Azure AD/Entra ID, Windows OS, Network technologies, Client management, Ticket system handling, Remote support, On-site support, Documentation, User training
Preferred skills
Hands-on mentality, Service orientation, Team player
Technologies
Microsoft Intune, Microsoft 365, Active Directory, Azure AD/Entra ID, Windows
Responsibilities
1st and 2nd-level support for the entire BRUGG group, Receiving, initial analysis, and processing of incident tickets in the ticket system, Initial support and error analysis via phone and remote, Setup, configuration, and software installation of end devices via Microsoft Intune, On-site support at company locations, Creation and maintenance of documentation, guides, knowledge-base articles, and checklists, Training and support of users
Seniority
Entry-level to Mid-level, hands-on IC