Engagement Mgr
Core
Oversee on-time, on-budget delivery of defined solution scope using ServiceNow's NowCreate methodology to meet customer desired results.
Role type
Senior IC Engagement Manager
Builds
ServiceNow implementations and customer success outcomes
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
Project management, Governance, Risk management, Change management, Resource management, Financial management, Stakeholder management, Team leadership, Gap analysis
Preferred skills
ServiceNow NowCreate methodology expertise, Partner collaboration, Customer success strategies
Technologies
ServiceNow, NowCreate
Responsibilities
Lead the delivery team throughout the engagement, Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials, Work with the Sales Account Team, partner, and customer to understand the engagement and value being delivered, Understand the goals and align the deliverables accordingly, Be the single contact to encourage collaboration and customer agreement on proposed solutions, Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables, Identify gaps between actuals and plan of record, proposing solutions, escalating as needed