Customer Contact Service Employee
Core
Handling inbound customer calls, documenting service requests, and coordinating technician dispatches to ensure high service quality.
Role type
Customer Contact Service Agent
Builds
Customer service interactions and operational support for client projects
Domain
Telecommunications / Utilities (implied by 'Störungsmeldungen' and 'Techniker')
Deliverable
client delivery
Required skills
Inbound call handling, incident documentation, SLA monitoring, technician coordination, administrative support
Preferred skills
Prior call center experience, SAP knowledge, Salesforce knowledge
Technologies
SAP, Salesforce
