Anlagenmechaniker SHK im Kundendienst (m/w/d)
Core
Service coordinator and dispatcher for heating, ventilation, and sanitary (HLS) technicians, managing schedules, customer inquiries, and material logistics.
Role type
Service operations coordinator
Builds
Efficient service dispatch and customer support for building technology systems
Domain
Building technology / HVAC / Sanitary engineering
Deliverable
dashboards & analysis (via careerplan.io/jobs/2395597-anlagenmechaniker-shk-im-kundendienst-mwd-at-gtb-gebaudetechnik-berlin-gmbh)
Required skills
Dispatching, ticket prioritization, customer communication, ERP system usage, Excel, material coordination, emergency planning
Preferred skills
Understanding of HLS components (boilers, heat pumps, ventilation), additional languages
Technologies
ERP systems, Outlook, Excel
Responsibilities
Plan technician shifts and routes, handle customer requests and prioritize service tickets, coordinate material availability and delivery, monitor service quality and close orders, liaise with leadership and procurement, organize on-call rosters