Customer Success Manager APAC
Core
Ensure customers across the Asia Pacific region achieve measurable business outcomes through the successful adoption, optimization, and expansion of DXC Assure Smart Apps for insurers.
Role type
Senior Customer Success Manager (Insurance)
Builds
Customer success plans, business reviews, and value realization strategies for insurance clients.
Domain
Insurance technology and administration in the APAC region.
Deliverable
client delivery
Required skills
Insurance operations expertise, Integral and Ingenium platform knowledge, APAC regional market understanding, executive stakeholder management, business review facilitation, workflow optimization, customer advocacy.
Preferred skills
DXC Assure product experience, ServiceNow, AI-enabled workflows, cloud transformation, Agile methodologies, multi-market APAC experience.
Technologies
Integral, Ingenium, ServiceNow, DXC Assure Smart Apps.
Responsibilities
Serve as primary post-go-live success leader, build trusted executive relationships, conduct business reviews, develop success plans, identify expansion opportunities, monitor customer health, recommend workflow improvements, act as voice of customer, collaborate with product and engineering teams, promote AI-driven improvements.
Seniority
Senior, hands-on IC with regional travel.