Manager/ Senior Manager, Registrar's Office
Core
Leading a team to ensure accurate, timely, and compliant execution of graduation processes, awards administration, and Convocation-related activities while driving operational excellence and digital transformation.
Role type
Senior Manager, Registrar's Office
Builds
Graduation processes, awards administration, and Convocation ceremonies
Domain
Higher Education Administration
Required skills
Team leadership, stakeholder management, event planning, procurement management, process redesign, risk management, budgeting, staff training
Preferred skills
Experience in Higher Learning Institutions, automation and AI implementation
Technologies
Microsoft Office (Excel, PowerPoint, Word), AI, automation tools
Responsibilities
Lead planning and execution of Convocation ceremonies; Review operating models and implement innovative practices; Drive process redesign and workflow optimization; Ensure accurate completion of graduation processes and awards administration; Oversee procurement and vendor management; Manage learner requests and appeals; Monitor service standards and operational excellence; Develop risk mitigation and business continuity strategies; Oversee divisional administrative matters including budgeting and training.