Head - Technical Operations South Asia
Core
Strategic leadership role driving technical operations, service excellence, and customer support across South Asia for in-line printing, coding, and marking products.
Role type
Senior leadership (Head of Technical Operations)
Builds
Scalable technical infrastructure, service delivery models, and application solutions for the food, beverage, pharmaceutical, and industrial markets.
Domain
Industrial manufacturing / Product identification / Field service
Required skills
Strategic planning, team leadership, budget management, service excellence, technical capability development, application engineering, escalation management, quality compliance, cost optimization, asset management
Preferred skills
Experience in field service engineering, remote service transformation, vendor management, safety culture leadership
Technologies
Service desk tools, remote diagnostics platforms, inventory management systems, application testing frameworks
Responsibilities
Lead and manage the entire technical operations function across South Asia; Drive superior customer experience through high-quality installation, maintenance, and troubleshooting; Build and strengthen technical competencies across field service, application engineering, and support teams; Manage and optimize service desk operations and remote service delivery; Lead technical centre operations for testing, validation, and training; Manage spare parts inventory and asset visibility; Drive cost-to-serve optimization and operational efficiency; Establish governance for special application solutions and vendor partnerships.
Seniority
Senior, strategic leadership