Senior Director of Operations
Core
Develop and execute Service Operations strategy, establish operating models and governance, and lead large, geographically distributed technical/service organizations to ensure consistent, scalable service execution and high customer experience.
Role type
Senior Director of Operations (Service Strategy & Leadership)
Builds
Scalable service operations, operational plans, and workforce strategies for semiconductor equipment
Domain
Semiconductor equipment / Advanced manufacturing
Required skills
Service operations strategy, operating model design, workforce and capacity planning, budgeting and financial management, organizational change leadership, cross-functional alignment, KPI definition and monitoring, risk anticipation, stakeholder management
Preferred skills
Advanced degree in Engineering/Business, Lean/Six Sigma, service analytics, digital service capabilities, automation
Technologies
None explicitly listed
Responsibilities
Develop and execute Service Operations strategy; Establish operating model, processes, and governance; Translate business forecasts into service capacity plans; Lead organizational change for new processes; Define and monitor service performance indicators; Provide leadership for equipment installation and startup activities; Manage workforce, headcount, and operating budgets
Seniority
Senior Director, executive leadership