Starszy Specjalista / Starsza Specjalistka ds. obsługi pacjenta
Core
Senior Customer Service Specialist handling patient appointments and conducting hearing tests in a hearing aid clinic.
Role type
Senior Customer Service Specialist (Hearing Aid)
Builds
Patient appointment schedules and hearing test results
Domain
Healthcare / Hearing Aid Industry
Deliverable
client delivery
Required skills
Customer service, Sales, Telephone communication, Calendar management, Administrative tasks, Organization, Accuracy
Preferred skills
Willingness to learn audiology/protetics, Participation in community health education
Technologies
Clinic management systems
Responsibilities
Professionally handle patients in the office and via phone (50-80 outgoing calls daily), Conduct hearing tests, Organize and manage patient appointment calendars, Schedule patients for free hearing tests, Collaborate with the team to ensure smooth information flow, Work with systems and perform administrative tasks, Ensure efficient clinic operation