SSE, L2 Support Engineer , Mechelen- Belgium

MechelenFull-time2026-10-28 → 2026-10-29

On-site

Core

Provide advanced end-user support and act as an escalation point for L1 teams to ensure a seamless digital workplace experience across corporate offices and retail locations.

Role type

Senior Systems Engineer (L2 Digital Workplace Support)

Builds

Enterprise digital workplace services for VIP users, retail stores, and multi-location sites

Domain

IT Services / Digital Workplace

Required skills

Windows 10/11 Administration, macOS Administration, Microsoft 365 (Exchange, Teams, OneDrive, SharePoint), Microsoft Intune, Microsoft Entra ID, Active Directory, Network Troubleshooting (TCP/IP, DNS, VPN), Incident Management, Technical Documentation

Preferred skills

PowerShell scripting, ITIL Processes

Technologies

Microsoft 365, Microsoft Intune, Microsoft Entra ID, Active Directory, ServiceNow, SCCM/MECM, Windows 10/11, macOS

Responsibilities

Act as escalation point for L1 support teams, troubleshoot complex hardware/software/network issues, manage incidents within SLA commitments, create technical documentation, mentor L1 engineers, provide onsite support at corporate and retail locations

Seniority

Senior, hands-on IC

About Infosys

IT Services and IT Consulting370127Bangalore, Karnataka, INFounded 1981

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their