Service planner
Core
End-to-end service planning, scheduling, and coordination of pest control operations to ensure timely service delivery and operational efficiency.
Role type
Senior IC service planner
Builds
Daily, weekly, and monthly service schedules for technicians
Domain
Pest control and hygiene services
Required skills
Service planning, scheduling, and resource allocation; Operations coordination and workflow management; Technician productivity and KPI monitoring; Customer relationship and complaint management; Data accuracy, documentation, and reporting; Analytical thinking and problem-solving; Territory and route optimization; Digital systems proficiency
Preferred skills
Team management experience; Knowledge of assigned service territory; Communication and negotiation
Technologies
iCABS, SCP, Service Companion
Responsibilities
Plan and manage service schedules for technicians; Allocate service jobs based on availability and territory; Monitor technician productivity and compliance; Handle customer complaints and service requests; Maintain digital service records and generate performance reports; Optimize service territories and routes.
Seniority
Junior to Mid-level, hands-on IC