Customer Support Specialist
On-site
Core
First point of contact for customers handling complex issues via phone, chat, and email to deliver outstanding experiences and resolve cases end-to-end.
Role type
Customer Support Specialist (Fintech/Payments)
Builds
Customer trust and resolution for international money movement and management
Domain
Fintech, cross-border payments, financial services
Deliverable
client delivery
Required skills
problem solving, empathy, case resolution, KPI management, product knowledge, clear communication, data privacy compliance, self-directed learning
Preferred skills
fintech/banking support experience, KYC/AML/fraud handling, KPI track record, international customer support