Collections Specialist
Core
Manage past-due accounts, recover outstanding payments, and resolve billing issues through high-volume outbound calling and professional customer communication.
Role type
Senior IC collections specialist (accounts receivable)
Builds
Cash flow protection and payment recovery for clients
Domain
Financial services / Accounts Receivable
Deliverable
client delivery
Required skills
outbound calling, collections, negotiation, objection handling, CRM management, dispute resolution, account prioritization, documentation accuracy, time management
Preferred skills
structured/KPI-driven collections experience, billing support, aging report analysis, workflow improvement, US-based customer support
Technologies
Salesforce, CRM systems, Accounts Receivable systems, Aging Reports, Billing Platforms, Email, VOIP/Phone Systems, Microsoft Excel, Google Sheets
Responsibilities
Make 100+ outbound collections calls daily to customers with past-due balances; Secure payments and payment commitments; Navigate gatekeepers and connect with decision-makers; Handle payment objections professionally; Investigate billing discrepancies and invoice disputes; Maintain accurate account records in Salesforce or similar CRM systems; Track promised payments and follow up on missed commitments.
Seniority
Mid-level, hands-on IC