Ejecutivo de Servicio Coapa
Core
Customer service executive handling phone calls, chats, and administrative tasks to support commercial advisors and resolve customer requests.
Role type
Customer service executive (call center)
Builds
Customer support solutions and administrative processes
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Phone and chat support, order processing, billing and invoicing management, credit note and refund handling, warranty claims processing, cross-functional coordination, request tracking
Preferred skills
Problem-solving, working under pressure, proactivity, teamwork
Technologies
Telephony systems, chat platforms, email systems, order management systems
Responsibilities
Answer incoming calls and chats to resolve customer queries, process and verify orders for billing, manage credit notes, refunds, and warranty claims, track requests to resolution, coordinate with Admin, Finance, Logistics, Operations, IT, and Commercial teams
Seniority
Junior to Mid-level, hands-on IC