OPERATIONS CUSTOMER SERVICE
Core
Coordinating and monitoring airport assistance services for passengers and crews, managing irregular operations (IRROPS), and ensuring service delivery quality.
Role type
Operations Customer Service Specialist (Airport)
Builds
Passenger and crew assistance services during disruptions
Domain
Aviation / Airport Services
Required skills
Italian (fluent), English (fluent), Office Suite, stakeholder management, crisis management, database management
Preferred skills
French, Spanish, or German, 1-3 years in Aviation/Tourism/Hospitality
Responsibilities
Manage IROPs (cancellations, delays, diversions), coordinate external providers for accommodation and catering, monitor service delivery timelines, update operational databases, collaborate on process improvements.
Seniority
Junior to Mid-level, hands-on IC
