Customer Service Representative (Hybrid Rotating) - English + European Languages
Core
Handling urgent customer issues, travel disruptions, and high-priority escalations via phone, email, and chat to ensure rapid resolution.
Role type
Senior Customer Service Representative (Escalations & Disruptions)
Builds
Reliable travel experiences for end-users by resolving complex supplier network issues
Domain
Travel Technology / B2B Infrastructure
Deliverable
client delivery
Required skills
Crisis management, multi-channel communication, stakeholder coordination, SLA monitoring, process improvement, CRM proficiency, shift flexibility
Preferred skills
Travel/hospitality/aviation industry experience, additional European language (French, German, Dutch, Italian) (via careerplan.io/jobs/4928787101-customer-service-representative-hybrid-rotating-english-european-languages-at-nuitee)
Technologies
Zendesk, CRM tools
Responsibilities
Handle emergency and urgent customer inquiries; Resolve escalated issues and provide timely solutions; Coordinate with internal teams, hotels, airlines, and partners; Maintain accurate incident records; Monitor emergency cases to ensure SLA compliance; Contribute to process improvements
Seniority
Mid-Senior, hands-on IC