B2B Customer Development & Aftersales Assistant
Core
Proactively follow up with new and existing B2B customers to ensure a good aftersales experience and identify further needs or commercial opportunities.
Role type
B2B Customer Development & Aftersales Assistant
Builds
Customer relationships and commercial pipeline for JYSK B2B segment
Domain
Retail / B2B Sales
Deliverable
client delivery
Required skills
proactive customer follow-up, needs analysis, commercial opportunity identification, Salesforce data entry, customer segmentation, cross-functional collaboration
Preferred skills
none stated
Technologies
Salesforce
Responsibilities
Welcome new B2B customers who registered via stores, follow up with existing customers after a purchase, identify customer needs and future projects, execute targeted calling activities based on customer data and segmentation, record conversations and follow-up actions in Salesforce, follow up with unreachable customers, pass commercial opportunities to B2B Consultants, share customer insights with the team, collaborate with Retail Integration colleagues to leverage B2B opportunities from stores
