Director, Brand Performance Support - South East Asia
Core
Director of Brand Performance Support serving as the main support contact for owners, management companies, and hotel leaders across South East Asia to foster guest experience and hotel performance.
Role type
Senior IC hospitality operations director (regional)
Builds
Hilton brand initiatives, systems, tools, and operational frameworks for franchised and managed properties
Domain
Hospitality / Hotel Operations / South East Asia
Deliverable
product features
Required skills
Strategic consulting, performance diagnostics, stakeholder management, training facilitation, data analysis, brand standards execution, cross-functional collaboration, market trend analysis, public speaking, resource adoption management
Preferred skills
Multiple brand experience, corporate support role experience, 7+ years related experience
Technologies
Microsoft Office Suite (Word, Outlook, PowerPoint, Excel), Hilton engine resources, dashboards
Responsibilities
Serve as key brand representative and advisor for SEA operational leaders; Partner with SEA leadership and cross-functional teams to ensure coordinated support; Activate and support adoption of Hilton systems and brand programs; Conduct hotel and portfolio performance diagnostics; Support owners and hotel leaders from deal signing through asset life; Design and facilitate field-facing training and regional forums; Support delivery of key Brand Performance programs and events; Develop targeted communications and maintain owner-facing platforms
Seniority
Director, strategic & mentorship