Team Leader - Technical Services and Invoicing
Core
Lead and support a team of 8 delivering accurate, timely technical services, invoicing, and billing operations to internal stakeholders and clients.
Role type
Team Leader, Technical Services and Invoicing
Builds
Operational services, invoices, and billing records for clients and internal stakeholders
Domain
Insurance / Financial Services / Technical Administration
Required skills
Team leadership, workflow coordination, invoicing and billing processes, financial administration, root cause analysis, stakeholder management, Microsoft Office (Excel, Outlook), business/finance/invoicing systems
Preferred skills
Insurance or financial services industry experience, global/cross-functional team collaboration, process change and system implementation, accounts receivable practices, KPI and operational reporting
Responsibilities
Lead, motivate, and support the Technical Services and Invoicing team; Allocate work and monitor performance against service standards; Oversee technical and administrative activities and workflow queues; Coordinate invoicing preparation, review, and issuing; Ensure compliance with policies, regulatory requirements, and internal controls; Review work for accuracy and completeness before release; Investigate process issues and implement corrective actions; Liaise with Finance, Operations, and Client Servicing teams; Provide management information on invoicing volumes and performance trends; Support recruitment, onboarding, and performance management; Identify training needs and support learning plans; Promote a culture of accuracy, accountability, and continuous improvement
Seniority
Senior, hands-on IC with people leadership
