Business Analyst 3-Ops
Core
Manages customer entitlement data and operational processes to support sales transactions (quotes, renewals, expansions) and improve operational efficiency, consistency, and compliance.
Role type
Senior Business Analyst (Operations)
Builds
Operational programs, business practices, and processes for customer entitlement services
Domain
Enterprise Software / SaaS Operations
Required skills
Stakeholder management, process improvement, requirement analysis, cross-functional collaboration, issue resolution, root cause analysis, change management, quality assurance, prioritization, communication
Responsibilities
Develop and communicate business practices and processes; anchor discussions to understand stakeholder requirements; identify and prioritize requests based on customer impact; collaborate with multiple teams to resolve issues; drive communication mechanisms to build stakeholder trust; identify issue causes and report for remediation; adapt to rapidly changing business needs; evaluate and improve performance and processes.
