Associate - Customer Support APAC
Core
Handle inbound sales and customer communication (calls, emails, chat) to process, expedite, and troubleshoot customer orders while resolving service issues.
Role type
Associate Customer Support Specialist
Builds
Customer order fulfillment and service resolution
Domain
Life Sciences / Healthcare Supply Chain
Deliverable
client delivery
Required skills
Inbound communication, order processing, issue resolution, system navigation, cross-functional coordination, policy adherence
Preferred skills
Bachelor's degree, SAP familiarity, bilingual (English/French)
Technologies
SAP, multiple internal systems
Responsibilities
Handle inbound sales and customer communication; Process and expedite customer orders; Research and resolve customer issues; Interact with outside sales force on pricing and concerns; Follow up with Sales, suppliers, and customers on outstanding issues; Make decisions based on policies and past precedence
