Googler Experience Operations Specialist, People Experience (Fixed-Term Contract)
Core
Driving progress, solving problems, and mentoring junior team members to deliver end-to-end global HR processes and exceptional experiences for Googlers.
Role type
Mid-level HR Operations Specialist
Builds
Global HR operations framework and user support processes
Domain
Human Resources / People Operations
Deliverable
dashboards & analysis
Required skills
Process improvement, stakeholder relationship building, cross-functional collaboration, complex issue resolution, operational service delivery, analytics, troubleshooting, system expertise
Preferred skills
MBA or Master's degree, HR experience, resolving sensitive user needs, fast-paced environment adaptability
Technologies
HR operations systems
Responsibilities
Deliver operational excellence and identify opportunities to improve and scale operations. Resolve and prioritize complex or sensitive user issues through vendor consultation and collaboration with process owners. Implement and execute service delivery improvements and new process/scope changes. Represent the user by surfacing feedback to process owners and consulting on content, process, and policy improvements. Develop deep expertise in HR operations systems, troubleshooting day-to-day issues and consulting on system infrastructure changes.
