Key Account Manager HVAC
Core
Central point of contact for a fixed portfolio of B2B service clients in the HVAC sector, combining relationship management with technical knowledge to ensure quality service delivery.
Role type
Key Account Manager (HVAC)
Builds
B2B service contracts and maintenance agreements for HVAC installations
Domain
HVAC industry / Technical services
Deliverable
client delivery
Required skills
HVAC technical knowledge, account management, B2B client relations, technical intervention coordination, KPI analysis, commercial opportunity detection, contract expansion
Preferred skills
structured organization, prioritization, analytical thinking, proactive problem solving, customer-centric communication
Technologies
HVAC components, maintenance cycles, technical troubleshooting tools
Responsibilities
Act as the fixed point of contact for assigned clients and their service inquiries; Coordinate technical interventions and dispatch technicians; Prepare and follow up on service after project handover; Organize regular service meetings with clients; Build deep knowledge of clients and their HVAC installations; Monitor agreements, quality, and service levels; Track and analyze KPIs and propose improvements; Proactively think with clients and anticipate future needs; Detect commercial opportunities with existing clients; Expand existing maintenance contracts and identify smaller additional projects
Seniority
Mid-level, hands-on IC