IT Monitoring & Incident Management - Banking - Consultant/Senior Consultant
Core
IT Monitoring & Incident Management for banking clients, focusing on incident lifecycle management, root cause analysis, and reporting.
Role type
Senior IC IT Operations Consultant
Builds
Incident reports, post-mortems, and governance dashboards for financial services clients
Domain
Financial Services / Banking / IT Operations
Deliverable
dashboards & analysis
Required skills
Incident Management, Problem Management, ITIL/Service Management, SQL, Mainframe (TSO, ISPF, SPUFI), Unix/Linux, Excel, Data Analysis, Root Cause Analysis, Stakeholder Coordination
Preferred skills
Access, Relational Databases, Remedy, SharePoint, EOS, COBOL, Java
Technologies
Mainframe, Unix/Linux, SQL, Remedy, SharePoint, EOS, COBOL, Java
Responsibilities
Manage the full lifecycle of IT incidents, perform technical root cause analysis and apply workarounds, prepare periodic and on-demand reports for stakeholders, coordinate activities with IT development teams and stakeholders, conduct post-incident reviews and lessons learned.
Seniority
Senior, hands-on IC