Coordinador de Soporte en Sitio
Based in Mexico
Core
Coordinating on-site technical support staff and managing IT service operations for hardware, software, and network infrastructure.
Role type
Mid-level IT Support Coordinator (On-site)
Builds
IT support services and incident resolution for end-users
Domain
IT Infrastructure and Technical Support
Deliverable
dashboards & analysis
Required skills
IT support coordination, ticket management, incident escalation, hardware/software troubleshooting, LAN/VLAN/TCP/IP fundamentals, structured cabling, Microsoft 365, Excel reporting, SLA management
Preferred skills
Call center operations, ITIL framework, infrastructure monitoring tools