Support Leader - Non Linear Rates IT H/F
Core
Lead Support for Non Linear Rates IT, ensuring incident/crisis management, knowledge sharing, and process adherence for the Capital Market IT division.
Role type
Senior IC IT Support Lead
Builds
IT support processes, incident response, and knowledge base for Global Markets (Non Linear Rates)
Domain
Banking / Financial Services / IT Operations
Deliverable
dashboards & analysis
Required skills
C# (10 years), ELK stack (Elasticsearch, Logstash, Kibana), trade lifecycle knowledge, payoff/product knowledge, incident/crisis management, stakeholder communication
Preferred skills
French fluency, English fluency
Technologies
C#, ELK stack, Orchestrade
Responsibilities
Represent the IT division in cross-functional support committees and operational steering committees; Lead the support community (15+ FTE) to disseminate best practices and ensure process compliance; Manage incident, user request, and crisis resolution for the Non Linear Rates scope; Oversee knowledge management (documentation, knowledge base); Coordinate external event impacts (DRP, holidays, weekends).
