LATAM and Canada Life Event Services Consultant
Core
Deliver end-to-end Life Event Services (LES) support to employees in Latin America, Cayman Islands, and Canada for critical events, domestic violence, retirement, survivor support, terminal illness, and medical accommodations.
Role type
Senior IC HR Life Event Services Consultant
Builds
End-to-end support strategies and case management solutions for complex employee life events
Domain
Human Resources / Employee Assistance / Life Events
Deliverable
client delivery
Required skills
Case management, Empathy, Risk management, Stakeholder collaboration, Process improvement, Data documentation, Multilingual communication (English/Spanish), Cross-functional partnership
Preferred skills
Portuguese proficiency, Employee Relations experience, Multi-country regional experience
Technologies
Case management systems, HRIS platforms
Responsibilities
Deliver end-to-end case management support for complex life events from inquiry to resolution; Partner with Corporate Security, HR, Benefits, and Legal to build support strategies; Drive communications and education campaigns to increase LES awareness; Oversee LES work performed by Service Center team members; Document key facts and interactions in the system of record; Influence managers to balance bank policies with employee needs and risk.
