Assoc Mgr. Professional Services Consulting
Core
Lead and mentor a team to ensure consistency and repeatability of project delivery across global engagements in Workforce Management and Human Capital Management solutions.
Role type
Senior Manager, Professional Services Consulting
Builds
Global professional services engagements for workforce operating platform customers
Domain
HR Technology / Workforce Management
Deliverable
client delivery
Required skills
Team leadership and mentoring, Project delivery management, Customer issue escalation and remediation, Resource forecasting and optimization, Process improvement, Stakeholder management, Strategic planning
Preferred skills
MBA, Technical leadership
Technologies
Workforce Management (WFM), Human Capital Management (HCM)
Responsibilities
Lead and mentor a team, Onboard and develop team members, Serve as primary escalation point for complex customer issues, Forecast project staffing needs, Drive continuous improvement initiatives, Collaborate with senior leadership on strategy and resource allocation
Seniority
Senior, hands-on IC with management responsibilities