Helpdesk Associate - ITIL
Core
Provide IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Role type
Helpdesk Associate (ITIL)
Builds
IT onboarding activities, system testing, integration, and maintenance
Domain
IT Service Management / Helpdesk
Deliverable
client delivery
Required skills
IT software and hardware troubleshooting, Win 10, macOS, iOS, Android, Google Suite, Microsoft Environment, bug-finding and resolution, process and technology improvement evaluation
Preferred skills
24/7 rotational shift adaptability, independent work within a global team
Responsibilities
Provide exceptional IT Service Desk support, Record, Update, and Escalate Support issues, Support all IT onboarding activities, Work with internal IT Teams on system testing, integration, and maintenance, Engage in discovering new IT business tools, Seek, Suggest, Evaluate, and implement process and technology improvements
Seniority
Entry-level to Mid-level, hands-on IC
