Client Success Manager for Medical-Practice Marketing Agency
Core
Primary advisor and relationship owner for U.S. healthcare practice clients, diagnosing performance issues and coordinating solutions across marketing and clinic operations.
Role type
Senior IC Client Success Manager (Medical Marketing)
Builds
Scalable client success function for a specialized medical marketing agency
Domain
Healthcare marketing / Performance marketing
Deliverable
client delivery
Required skills
Meta Ads analysis, medical practice operations knowledge, client advisory, GoHighLevel training, cross-functional coordination, upsell strategy
Preferred skills
5+ years in medical marketing, U.S. clinic experience, ClickUp proficiency, onboarding process improvement
Technologies
Meta Ads, GoHighLevel, ClickUp
Responsibilities
Lead new-client onboarding and GoHighLevel training, analyze patient acquisition metrics (CPL, conversion rates), diagnose bottlenecks in lead quality and clinic follow-up, coach practice owners on conversion improvements, coordinate campaign changes with internal teams, manage client retention and identify upsell opportunities
Seniority
Mid-to-Senior, hands-on IC