IT-Planet - 2nd Line Support Engineer
Core
2nd Line Support Engineer resolving hardware, software, and network incidents for end-users in a Windows environment.
Role type
2nd Line Support Engineer
Builds
IT services and support for end-users
Domain
IT Support / Enterprise IT
Required skills
Active Directory, Windows 10/11, Windows scripting, SCCM, ServiceNow, VDI, IT asset management
Preferred skills
Linux, Cloud solutions (Windows 365, AWS), Lean methodologies, ITIL Foundation, Microsoft Azure Fundamentals, CompTIA A+/Network+
Technologies
Windows 10, Windows 11, Active Directory, SCCM, ServiceNow, VDI, Linux, Windows 365, AWS
Responsibilities
Analyze and resolve hardware, software, and network problems; Install, configure, and maintain laptops and workstations; Manage user accounts, access rights, and security settings; Develop and maintain automation scripts; Perform software packaging, deployments, and patch management; Support and manage VDI environments; Process incidents, service requests, and changes; Document technical solutions; Manage IT assets throughout their lifecycle; Support onboarding activities.
Seniority
Mid-level, hands-on IC