Experience Ambassador
Core
On-site workplace operations and employee experience management for a client's office on Level 11, including facility readiness, visitor management, and community engagement.
Role type
Workplace Operations & Service Delivery Specialist
Builds
Seamless employee and visitor experience, operational readiness, and community engagement initiatives
Domain
Commercial Real Estate / Workplace Operations
Deliverable
product features
Required skills
Customer service, stakeholder management, event planning, visitor management, data reporting, conflict resolution
Preferred skills
Hospitality mindset, adaptability, attention to detail
Technologies
Workplace Mailbox, utility tracking systems
Responsibilities
Conduct workplace walkthroughs to ensure spaces are safe, clean, and aligned with standards; manage visitor movement and execute emergency response plans; coordinate service requests with Facilities, Engineering, and Housekeeping; plan and execute employee events and wellness programs; monitor space utilization and meeting room efficiency; prepare monthly reports on workplace experience metrics and utility consumption.
Seniority
Individual Contributor
