Manager, Sales Key Account
Core
Managing relationships with CSI/MNC/SC customers and prospects in a specific sector, driving new business acquisition, and ensuring retention through DHL Global Forwarding service standards.
Role type
Manager, Key Account Sales
Builds
Strategic customer accounts and sales pipelines for freight forwarding services
Domain
Logistics / Freight Forwarding / Life Science & Tech
Required skills
Account management, RFQ solution selling, SLA/SOP performance review, customer retention, market intelligence gathering, CRM coordination, strategic planning
Preferred skills
Life Science/Tech sector experience, MNC environment experience
Technologies
CRM systems, RFI/RFP/RFQ documentation tools
Responsibilities
Manage defined portfolio of customers and prospects, seek strategic customer targets, align key account activities with global strategy, achieve sales targets via pipeline management, maintain sales activity records, prepare implementation documents, ensure customer satisfaction and retention, coordinate account planning and business reviews, update executive sponsors, consult on solutions, gather market information.
Seniority
Manager, hands-on IC