Service Koordinator Kältetechnik (m/w/d)
Core
Central coordinator for service technicians, managing dispatch, incident response, and customer communication for cooling systems in retail stores.
Role type
Service Coordinator (Cooling Technology)
Builds
Efficient service operations for retail store cooling systems
Domain
Retail / HVAC / Cooling Technology
Required skills
Dispatch planning, incident management, customer communication, administrative processing, ERP/CRM/MS-Office proficiency
Preferred skills
Experience in dispatching or technical customer service, knowledge of cooling/climate/building technology
Responsibilities
Coordinate service technician assignments and optimize utilization, respond to disturbances and emergencies, serve as primary customer contact for service status, handle administrative processing of orders and billing, collaborate with technical, sales, procurement, and project management teams