Customer Success Manager - motor industry
Core
Drive user adoption and customer retention for Dealer Management Systems (DMS) across a portfolio of automotive dealer accounts.
Role type
Mid-to-Senior Customer Success Manager (B2B SaaS)
Builds
Dealer Management Systems (DMS) for the automotive industry
Domain
Automotive retail / B2B SaaS
Required skills
Automotive dealership background, B2B/SaaS experience, account management, customer success metrics (retention, NPS, health scoring), data analysis, stakeholder management, training/consulting, content creation, Salesforce proficiency
Preferred skills
Implementation/onboarding experience, Level One support experience, Auto-IT product knowledge, business degree
Responsibilities
Manage a portfolio of dealer accounts focusing on adoption and risk identification; Maintain customer health scores to identify churn and expansion; Lead customer projects, consulting, and training; Translate business needs into solutions and demonstrate ROI; Coordinate cross-functional teams to resolve pain points; Create enablement content (videos, workflows, articles); Maintain accurate Salesforce and SDP records.
Seniority
Mid-level, hands-on IC