Technicien Helpdesk (F/H)
Core
Internal IT support technician managing Level 1 and 2 incidents for employees at the headquarters and across French offices.
Role type
Helpdesk Technician (Level 1/2)
Builds
IT support services for internal users
Domain
Accounting/Management services industry, IT support
Deliverable
dashboards & analysis
Required skills
IT support (Level 1/2), Microsoft environment, Office suite, GLPI (preferred), procedural documentation, user training
Preferred skills
GLPI, complex digital tools, high-volume request management
Responsibilities
Handle incoming user requests via phone, email, chat, and dedicated tools; Treat Level 1 and 2 incidents; Write IT procedures and train employees; Monitor tool evolution
Seniority
Mid-level (3+ years experience)