Customer Success – Atención a Clientes B2B – Capacitación Software
Core
Onboarding and training construction industry clients to use a project management software platform.
Role type
Customer Success Specialist (Training & Onboarding)
Builds
A software platform for construction companies to organize projects, purchases, and payments.
Domain
Construction industry + SaaS
Required skills
Training and teaching, step-by-step explanation, patience, organization, follow-up, digital tool adaptability, basic computer and spreadsheet skills
Preferred skills
Experience orienting or training clients, colleagues, or others
Responsibilities
Accompany clients from the start of their trial, teach them to configure their company and first project, train users on specific tasks (budgets, purchases, receipts, payments), resolve doubts and follow up on issues until users can work independently, contact clients with difficulties or who stop using the platform, coordinate with Sales and technical teams, prepare simple guides and propose improvements for training
Seniority
Entry-level, hands-on IC