Assistant Manager - Debt Management Services - SME
Core
Managing field debt collection operations for credit cards, overseeing collection agencies and executives, and ensuring compliance with legal guidelines.
Role type
Senior IC debt collection manager
Builds
Credit card collection performance and recovery
Domain
Financial services / Credit card debt collection
Required skills
Field debt collection management, Agency oversight, Legal compliance monitoring, Customer escalation handling, Performance metrics delivery, Fraud detection
Preferred skills
Negotiation, Leadership, Action orientation
Technologies
Computers
Responsibilities
Manage field debt collection for credit cards, Oversee collection agencies and executives, Ensure legal compliance in collection activities, Handle customer issue escalations, Monitor for fraudulent practices, Report on legal/police issues
