Technicien support Hotline (H/F)
Core
Provide Level 1 and 2 support and assistance for Optim'BTP and Batigest software to construction clients via phone, email, and ticketing tools.
Role type
Junior IT support technician
Builds
Optim'BTP and Batigest software solutions for construction clients
Domain
Construction industry / Software support
Required skills
Remote troubleshooting, SQL queries, database maintenance, ticket management, incident diagnosis
Preferred skills
User training, product feedback collection
Technologies
Optim'BTP, Batigest, SQL
Responsibilities
Handle client requests via phone, email, and ticketing; Diagnose and resolve Level 1 and 2 incidents; Perform remote troubleshooting; Escalate anomalies to development teams; Execute installations, updates, and migrations; Perform basic database operations (backups, simple queries, checks)
Seniority
Junior, first experience (internship, apprenticeship, or first job)