Support Engineer
Core
Resolve technical and product-related issues for global B2B SaaS customers by troubleshooting, debugging, and escalating complex problems.
Role type
Junior Support Engineer (B2B SaaS)
Builds
Customer support operations, troubleshooting guides, and knowledge base articles
Domain
B2B SaaS, API integrations, data pipelines (via careerplan.io/jobs/F9-00B-CC-D6D-support-engineer-at-anecdotes)
Required skills
Troubleshooting, SQL, API debugging, Python/JavaScript scripting, Zendesk, Jira, Datadog, Postman, Technical writing
Preferred skills
Experience with security/compliance products, Startup environment adaptability
Technologies
Zendesk, Jira, Datadog, Postman, SQL, Python, JavaScript
Responsibilities
Investigate bugs, configuration problems, and integration issues; Reproduce issues and gather logs; Write clear customer-facing responses; Partner with Product and Engineering to improve the product; Create and maintain internal troubleshooting guides and knowledge base articles
Seniority
Junior, early career
