Fachinformatiker (m/w/d) Schwerpunkt Support & Workplace
Core
First point of contact for employees regarding IT questions and technical challenges, analyzing and resolving 1st-level support issues remotely and on-site, and overseeing IT systems to ensure daily operations run smoothly.
Role type
IT Support Specialist (1st-Level)
Builds
Stable IT operations and user support for a shipping and transport service provider
Domain
IT Services / Shipping & Transport
Required skills
IT system administration, user account management, troubleshooting, Microsoft 365 administration, Active Directory management, hardware support, project participation
Preferred skills
Entra ID knowledge, database familiarity, proactive problem solving
Technologies
Windows, Windows Server, Microsoft 365, Entra ID, Active Directory, Exchange, Teams, SharePoint, Remote Desktop Services, Oracle, Microsoft SQL Server, Jira Service Management, Confluence, TeamViewer, iOS, Cloud-Telefonie
Responsibilities
Analyze and resolve 1st-level support incidents, administer user accounts and permissions, monitor IT systems, support workplace environment including hardware and mobile devices, participate in IT projects
Seniority
Junior to Mid-level, hands-on IC