Merchant Ops - Noida - Senior Associate
Core
Manage payment disputes, chargebacks, and transaction-related issues for digital transactions.
Role type
Senior Associate, Chargeback Operations
Builds
Accurate dispute resolution records and operational performance metrics
Domain
Fintech / Digital Payments
Deliverable
client delivery
Required skills
Transaction investigation, Evidence collection and validation, Stakeholder coordination, SLA monitoring, MIS reporting, Process improvement
Preferred skills
Background in commerce, finance, or banking
Responsibilities
Investigate disputed transactions, failed payments, refunds, and unauthorized transactions; Collect, validate, and submit evidence to banks and payment networks; Coordinate with banks, merchants, customer support, risk, finance, and internal payment operations teams; Monitor pending cases and track resolution status; Prepare daily/weekly MIS reports; Identify recurring issues and support process improvements