Inside Sales Account Manager, Lead
Core
Own offshore sales targets across new business, renewals, cross-sell, and upsell for the Singapore enterprise market.
Role type
Senior Inside Sales Account Manager (BPO/Vendor Management)
Builds
Offshore sales operations and vendor performance for telecommunications/IT solutions
Domain
Telecommunications / IT / Technology
Required skills
B2B inside sales leadership, vendor management, sales operations, pipeline management, KPI governance, stakeholder management, commercial judgment, data interpretation
Preferred skills
Experience managing outsourced sales teams, experience in Singapore market
Technologies
N/A
Responsibilities
Own offshore sales targets across new business, renewals, cross-sell, and upsell; Manage vendor performance and hold them accountable for KPIs; Drive sales execution by reviewing pipeline health and forecast accuracy; Establish a strong operating cadence with regular sales and performance reviews; Oversee quality and customer experience including call quality and NPS; Manage escalations across customer, sales, and operational issues; Build team capability through the vendor by identifying gaps and coaching; Maintain governance and compliance with company policies; Partner across Sales, Product, Marketing, and Operations to support growth
Seniority
Senior, hands-on IC with leadership responsibilities