Teamleitung Forderungsmanagement (m/w/d)
Core
Leading a team of ~10 employees responsible for complaint handling, inquiry management, and operational case processing for private parking areas.
Role type
Team Lead Case Management (Forderungsmanagement)
Builds
Efficient, legally compliant, and user-friendly processing of parking-related cases and disputes.
Domain
Parking management / Customer service / Debt collection
Required skills
Team leadership, case processing, complaint management, stakeholder communication, process improvement, Microsoft Office
Preferred skills
Experience with case management systems, experience in insurance or debt collection
Responsibilities
Lead and develop a team of ~10, manage complaint and inquiry correspondence, handle sensitive cases personally, ensure smooth holder identification and payment reminders, report on performance and utilization to management.
Seniority
Mid-level manager (leading a team of ~10)