Senior IT-Servicedesk Medewerker
Core
Senior IT service desk specialist supporting end-users across nine subsidiaries, managing incidents, problems, and service requests while overseeing IT infrastructure and service quality.
Role type
Senior IT service desk specialist (hybrid IC & coordination)
Builds
IT service delivery, incident resolution, and infrastructure management for 1,200+ workstations across the Netherlands
Domain
IT Service Management (ITIL), Enterprise IT Support, Network Infrastructure
Required skills
ITIL framework, incident management, Windows 11 administration, Citrix management, Microsoft Entra ID, Microsoft 365, Microsoft Intune, Windows Autopilot, NinjaOne, network setup, cybersecurity policy enforcement, AI tool integration
Preferred skills
Microsoft Azure knowledge, process improvement methodologies
Technologies
Microsoft Intune, Windows Autopilot, NinjaOne, VMware, Windows Server, Citrix, IBM i, Exchange Online, OneDrive
Responsibilities
Register, analyze, and resolve incidents and service requests per ITIL standards; Support installation and management of 1,200+ workstations and peripherals; Guide colleagues on new equipment usage; Contribute to network setup and support at locations across the Netherlands; Monitor service quality and coordinate within the service desk; Identify improvement opportunities and optimize processes using AI tools; Validate incoming requests against the IT service catalog and cybersecurity policy.
Seniority
Senior, hands-on IC with coordination duties