Customer Assistance Manager_Personal Loan_0233_8087_1017992_HRR
Core
Managing collections and recovery for retail asset products, including overseeing repossession activities and leading a team of collection executives.
Role type
Senior IC portfolio manager (collections and recovery)
Builds
Delinquent account resolutions and asset recovery
Domain
Financial services / Retail lending
Required skills
Collections management, repossession oversight, team leadership, legal compliance coordination, trend analysis, external agency liaison
Preferred skills
Field operations experience, regulatory knowledge
Responsibilities
Monitor and maintain collection efficiency across assigned portfolios, manage repossession activities in coordination with agents, liaise with external collection agencies and field executives, coordinate with legal teams for initiating and following up on legal actions
Seniority
Senior, hands-on IC
