Senior Account Manager (JB6314)
Core
Senior Account Manager owning a portfolio of strategic ICT clients, acting as a trusted technology advisor to drive revenue growth and service delivery.
Role type
Senior Account Manager (Strategic Accounts)
Builds
End-to-end technology services including infrastructure, connectivity, procurement, and cloud solutions for strategic clients.
Domain
IT Managed Services / ICT
Deliverable
client delivery
Required skills
Strategic account management, solution selling, commercial negotiation, CRM/PSA/ITSM platform usage, stakeholder engagement, technical advisory, pipeline management, proposal management.
Preferred skills
ITIL, cloud, networking, cybersecurity certifications.
Technologies
Microsoft 365, Cloud, Networking, Cybersecurity, Backup and Recovery, SaaS, VOIP, IT Infrastructure, CRM, PSA, ITSM.
Responsibilities
Build and maintain relationships with client stakeholders, act as a trusted technology advisor, identify opportunities to expand or modernize client ICT environments, manage quotations and renewals, collaborate with technical teams on solutions, conduct service reviews, and manage client escalations.
Seniority
Senior, hands-on IC