Project Management Officer - Pilotage de Prestation Technique K205 H/F
Core
Orchestrate externalized Level 1 helpdesk support for group employees, ensuring service quality and performance improvement.
Role type
Senior Project Management Officer (IT Service Delivery)
Builds
Externalized Level 1 helpdesk support services
Domain
IT Service Management / Technical Support
Required skills
Incident analysis, Change impact assessment, Vendor management, Performance reporting, Deployment planning, Stakeholder coordination
Responsibilities
Analyze project impacts on user environment, validate incident handling integration, monitor incident volumes and resolution rates, coordinate deployment schedules with external teams, report technical anomalies to experts, produce performance analysis and reporting.